Spotlight: Case Management at Trinity Center

“To Whom this May Concern: I speak only for me, I am so grateful for the help and most of all love and understanding that you and your staff has given to me.”

Trinity Center offers a variety of services and programs including case management. Case management is often in high demand. Many people wonder: Why it is so important? What can case management do?


Berenice, a past Social Work Intern of Trinity Center, assists a neighbor.

One of the most frequently requested services case managers offer is resource referral. Case managers give information to people who are looking for assistance, even those who are not their usual clients. Case managers are professional social workers and are expected to have both a broad and more intimate knowledge of local and national resources available to meet their clients’ needs.  If case managers don’t know the information, they are well-positioned and experienced enough to search for it. Thanks to their familiarity with these services, case managers are able to find a much larger pool of general resources targeted to their clients’ specific concerns.

The knowledge and experience case managers accumulate can help them navigate the often complex, confusing, and sometimes seemingly impenetrable maze of assistance opportunities. Case Managers are invaluable in helping to make calls, obtain appointments, and navigate murky bureaucracies — not only because of their knowledge, but because of the authority and legitimacy of their position.

One of the most important ways case managers help clients progress is through constant support and accountability. This keeps both clients and the organizations motivated to work more conscientiously and with greater focus on the proposed goals.

Case managers also provide less direct but equally vital therapeutic support. A good, trusting relationship between Case Managers and their clients is essential to fostering opportunities for clients to change and grow. This relationship allows clients the time and space they need to assess their situations, brainstorm, problem solve, make plans for change, and then test and practice new behaviors. That relationship also provides a space to process the often deep and powerful emotions that can arise while implementing life changes. All clients have an inherent dignity, worth, and strength that case managers embrace and enhance. Clients are acknowledged as being experts on their own lives. The primary goal of case management is to empower clients by teaching them the tools and skills they need to improve their lives on their own terms, by their own efforts.

Ultimately, case management is a partnership in which clients tell their case managers how to help them help themselves. Because of this empowering, strengths-based, solution-focused approach, one thing can be said for sure: case management changes the lives of those who enter it. Case  management is important, in short, because it gets the job done!